USA      

2529 Detroit Ave

Cleveland OH 44113 USA

usa@connextdigitalmedia.com

Tel: +1-216-857-9288

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UK

Warwick, United Kingdom

uk@connextdigitalmedia.com

Tel: +44 (0) 1789 298 447

© 2019 by Connext Digital Media

CUSTOMER SERVICE

Since customers expect instant responses and attention to keep them happy, you can integrate our customer service offerings into your current workflow. 

Whether you simply need emails returned or 24/7/365 order processing, via telephone, we have the solution for you. 

Contact us today. You'll be up and running within 48 hours. 

Increase your revenue. 

71% of consumers who have had a good social media service experience with a brand are likely to recommend it to others. (Source: Ambassador)

Make customers happy.

When you respond promptly to customer requests or issues you delight your customers. 

Build relationships.

When customers feel appreciated with great customer service they turn into long-time customers. 

Email Reply

Using your scripts, we can reply to any and all emails per your needs. 

Ticket Generation

We can easily create or work with your current ticketing process and platform.

Inbound/Outbound Telephone

We offer full call center agent services whether you need 1 or 500 agents. 

Workflow Integration

Use us to help offload menial or low-value tasks so you or your staff can focus on more important things. 

Order Processing

We can process orders from start to finish. 

Social Media

We can integrate social media into your customer service solution.  

Live Website Chat

Live website chat is often the most effective way to service customers. Customers expect this today. 

24/7/365

Whether you need 9-5 or “always on” support, we’ll support you. 

Trained Talent

Our customer service agents are trained with your material and will only deployed after they meet your standards. 

Reporting

Easy to understand reports help understand progress and areas of improvement. 

INVESTMENT